The most difficult part of writing about this particular subject, without sounding bitter, or like I’m owed something, was trying to not make this personal.
Please understand, that is not the case, but I believe it is a subject that should be addressed. This is not a pricing issue (although it seems it could be), it is a matter of manners and reciprocal courtesy. I am speaking on behalf of other vendors that I have discussed this with as well.
Let me first begin by saying, no, I DO NOT expect every prospective client that calls, to book my services!
I’ve noticed an unfortunate growing trend amongst new prospects. After initiating first contact, they aren’t even courteous enough to return correspondence, once their prospective vendor has done their part in replying to a request. This is a strange thing to me, after attending a few focus groups, and reading different chatboards, one of the things most of the brides complained about, was the vendor they were interested in, did not reply quickly enough, if at all. So, why isn’t your prospective vendor entitled to the same courtesy?
The main question I would like to pose, if after you’ve made an inquiry, your vendor has promptly replied, and you are no longer interested, do you feel the next appropriate action is to ignore them? A lot of vendors in my industry are independent operators, which means you are dealing real people, not callous corporate entities, that will forget you the moment you hang up. This of course, is not everyone, but the number is growing.
The cyber world allows people to be even more distant than ever before, and making it more difficult to be personal in a situation that requires one to be personable. It is very misleading when speaking to a prospective client, everything seems to be going well, so you decide to call or e-mail back to follow up, and suddenly, they are impossible to get a hold of. I understand being busy, we all are when planning important events, but the time you could have taken to tell them you are not interested, is probably a lot shorter than the time it took to ask the numerous questions, that you were given all the answers to, before you decided to reject their services. You have basically told them that their time has no value to you. Would you like for your chosen vendor to not contact you, after they’ve found someone to fill your date? I’m sure that would not be a very pleasant surprise.
For some reason, it seems rudeness is the new standard of communication, and it is a one way street. Could you imagine if vendors took the same route as some of their prospective clients? The chatboards would be on fire with horrible reviews, and we would all be out of business!
Just remember, being polite is like having insurance, you never know when you may end up needing it (because that same person you ignored, might be the only one available in case something happens), but it’s always nice to have. Believe me, unlike the Alison Krauss song, it’s better to say “no”, than to say nothing at all.